Professional behaviour

Whistleblowing in pharmacy: know your rights and obligations

Pharmacists and lawyers give advice on what to do if you witness inappropriate behaviour in the workplace.…

Dispensing errors: where does responsibility lie?

Pharmacy professionals give their thoughts and advice to a Responsible Pharmacist colleague whose team is involved in a dispensing error.…

A day caring for vulnerable people with learning disabilities

David Gerrard details a typical day as a pharmacist independent prescriber working as part of a community learning disability treatment team.…

How to handle online criticism

Pharmacy professionals give their thoughts and advice on the receiving negative comments on social media.…

How to demonstrate empathy and compassion in a pharmacy setting

Showing kindness and compassion is central to the delivery of patient-centred care and can help make better use of the short time pharmacists have in consultations.…

How to recognise and respond to potential child abuse and neglect

In October 2017, the National Institute for Health and Care Excellence published guidance to support health and social care professionals in recognising and responding to abuse and neglect in young people aged under 18 years. Pharmacists and pharmacy teams should be aware of their roles an…

The importance of improving GP and community pharmacy relations

The relationship between community pharmacy and general practice has undergone significant changes over recent years, from a transactional one to that of co-managing the care of patients. However, these changes have brought new challenges. SaÅ¡a Jankovic reports.…

Communicating with palliative care patients nearing the end of life, their families and carers

Pharmacists are becoming increasingly involved in palliative care and can be a source of important information and support for patients at the end of life. Health professionals caring for patients with advanced illness should develop skills for communicating with patients, and their families and car…

How to build and maintain trust with patients

Patients are more likely to open up and disclose information if they trust their pharmacist or healthcare professional, and a better quality of interaction may result in greater patient autonomy and shared decision-making.…

How does your personality help or hinder your interprofessional learning?

The underlying personality traits of pharmacists and doctors may help explain why working together is such a challenge.…