Case-based learning: menopause and HRT consultations — transcription (audio clip nine)

Nuttan Tanna: I’ve actually got ethnicities where they do not talk to a male interpreter, so you have to have a female interpreter. And I’ve actually had scenarios where I’ve said, ‘I’m so sorry, my patient will not be able to use your service. Can I have a female interpreter?’ And I’ve had to wait an hour before I get a female interpreter.