Medicines counter assistant

Implementing a cold and flu training programme in the community pharmacy

Practical steps for implementing a training programme to support staff in delivering consistent and reliable cold and flu management advice to the public.…

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Engaging patients with cold and flu: putting theory into practice

Having a meaningful conversation with patients about cold and flu symptoms and management can be challenging, but it can be made easier by applying effective consultation skill theory to everyday practice.…

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Making consultations in community pharmacy matter

Patients should use pharmacy as their first point of call for advice for the management of minor conditions, such as cold and flu, and have clear expectations around what pharmacy can offer. This article outlines the approach and principles behind effective and meaningful consultations.…

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Community pharmacy staff take flexible approach to SOPs, study finds

Community pharmacy staff members are often flexible with their adherence to standard operating procedures (SOPs), interviews with community pharmacy employees has revealed. …

Qualities to look for when hiring medicines counter assistants in pharmacies

Hiring pharmacy counter assistants is about more than just recruiting friendly people who know how to use a till. Sasa Jankovic finds out what skills and knowledge counter assistants should have.…

We need to prepare future pharmacists to be able to work in all sectors

We are writing in response to the General Pharmaceutical Council’s (GPhC) view that the current MPharm degree fails to equip pharmacists for future roles (2015;294:677). To say that this is true would be unfair to current providers of the MPharm where there are some excellent initiatives …