Learning | Consultation and communication skills

Learning

Considerations for effective communication in a clinic setting

Good communication skills are essential in improving patient care and building relationships in a clinic setting.…

Published: 31 January 2023

Learning

Mental health considerations in older women

An overview of the most common mental health conditions among older women, identifying where pharmacists are best placed to offer support and advice.…

Published: 25 November 2022

Learning

Management of postoperative pain

How to effectively manage pain following surgery to promote recovery, reduce the risk of side effects and dependency, and make best use of pharmacological and non-pharmacological measures.…

Published: 7 September 2022

Learning

Miscarriage: causes, prevention and counselling

Guidance on how pharmacists can provide women with practical advice and support during pregnancy and in the event of a miscarriage.…

Published: 27 May 2022

Learning

Case-based learning: insulin intensification in a Hindu patient with type 2 diabetes mellitus

This case study illustrates how religious and cultural beliefs should be considered as part of a patient-centred management approach.…

Published: 12 April 2022

Learning

Considerations for effective and person-centred virtual consultations

Nine practical tips and advice for pharmacists offering virtual consultations to patients.…

Published: 15 March 2022

Learning

Case study: treatment-resistant schizophrenia

An examination of how a patient with schizophrenia, who is transferred from a mental health hospital to the community, is treated with clozapine effectively.…

Published: 18 January 2022

Learning

Approaching difficult situations: how to have challenging conversations

A guide, including example audio dialogue, on how to deal with challenging conversations that can arise in pharmacy practice.…

Published: 16 November 2021

Learning

Pharmacy guide to smoking cessation consultations

This learning resource outlines best practice for pharmacy consultations on smoking cessation to support patient-centred decisions relating to the initiation of nicotine replacement therapy.…

Published: 19 October 2021

Supported content

Learning

How to counsel patients on the administration of nasal sprays, drops and ointments and performing nasal irrigation

Pharmacists and pharmacy teams must ensure patients understand how best to use their nasal preparations to ensure optimal delivery to resolve symptoms and prevent side effects.…

Published: 13 October 2021