Learning | Consultation and communication skills

How to address vaccine hesitancy

Despite the proven efficacy of vaccines, vaccine hesitancy is a growing problem. This article highlights how pharmacists and pharmacy teams can address vaccine hesitancy and allay patient concerns in the context of COVID-19 vaccines.…

Pain management and the role of pharmacy (video)

In this video, Gino Martini, chief scientist at the Royal Pharmaceutical Society, outlines evidence-based management options for acute, chronic and chronic primary pain to address misconceptions and promote best practice in pharmacy.…

Supported content

Promoting self-care for acute pain

This learning resource outlines evidence-based best practice for pharmacy consultations focusing on acute pain, including appropriate selection of over-the-counter analgesics to enable effective self-care.…

Supported content

Remote consultations: how pharmacy teams can practise them successfully

As remote consultations become more common, pharmacists must consider best practice and how they can get the most out of these interactions.…

Insomnia disorder: diagnosis and prevention

Insomnia can have a profound impact on a patient; understanding its causes and how it can be prevented can have significant implications on their wellbeing.…

How to provide advice on alcohol consumption and explain the potential health risks

Alcohol consumption has increased during the  COVID-19 pandemic. Pharmacists can provide patients with support and information to enable them to make informed choices about their intake.…

How to support patients with acute pain in community pharmacy

Patients often use their pharmacy as the first point of call for advice on the management of acute pain. This article outlines how to conduct a patient-centred acute pain consultation using a shared-decision making approach.…

Supported content

Implementing a cold and flu training programme in the community pharmacy

Practical steps for implementing a training programme to support staff in delivering consistent and reliable cold and flu management advice to the public.…

Supported content

Engaging patients with cold and flu: putting theory into practice

Having a meaningful conversation with patients about cold and flu symptoms and management can be challenging, but it can be made easier by applying effective consultation skill theory to everyday practice.…

Supported content

Making consultations in community pharmacy matter

Patients should use pharmacy as their first point of call for advice for the management of minor conditions, such as cold and flu, and have clear expectations around what pharmacy can offer. This article outlines the approach and principles behind effective and meaningful consultations.…

Supported content