Learning Approaching difficult situations: how to have challenging conversations A guide, including example audio dialogue, on how to deal with challenging conversations that can arise in pharmacy practice.…Published: 16 November 2021
Learning Remote consultations: how pharmacy teams can practise them successfully As remote consultations become more common, pharmacists must consider best practice and how they can get the most out of these interactions.…Published: 1 July 2020
Learning How to demonstrate empathy and compassion in a pharmacy setting Showing kindness and compassion is central to the delivery of patient-centred care and can help make better use of the short time pharmacists have in consultations.…Published: 26 April 2019
Learning How to build and maintain trust with patients Patients are more likely to open up and disclose information if they trust their pharmacist or healthcare professional, and a better quality of interaction may result in greater patient autonomy and shared decision-making.…Published: 15 November 2016
Learning Using motivational interviewing to improve medicines adherence The principles of motivational interviewing and how pharmacists can use it to help patients take their medicines as prescribed.…Published: 17 May 2016
