Learning | Newly qualified pharmacists - communication and consultation skills

Learning

How pharmacists can implement effective health coaching in everyday practice

Health coaching is an effective approach that pharmacists can use to guide patients into making healthier choices.…

Published: 14 April 2026

Learning

A pharmacy guide for smoking cessation consultations

This step-by-step guide outlines how pharmacists and pharmacy teams can encourage patients to make an initial decision to quit smoking, going on to provide advice and support on nicotine replacement therapy and relapse prevention.…

Published: 20 March 2026

Learning

Case-based learning: menopause and HRT consultations 

How pharmacists can support women in making informed decisions about HRT through shared decision-making and holistic care.…

Published: 13 February 2026

Supported content

Learning

Making medication counselling count: practical tips for pharmacists and pharmacy technicians

Medication counselling is an opportunity for the pharmacy team to help improve adherence and patient outcomes.…

Published: 19 December 2025

Learning

Tips for effective lipid management consultations for secondary prevention of cardiovascular disease

Practical advice for pharmacy teams on how to provide long-term support for patients, improve adherence and achieve target lipid-levels.…

Published: 7 November 2025

Learning

How to use emotional intelligence typologies to improve communication and interpersonal skills

An overview of how pharmacists can use the concept of emotional intelligence typologies as a tool to build better relationships with team members and patients.…

Published: 14 October 2025

Learning

Best practice for consultations with patients with additional speech and hearing needs

Hearing loss and speech difficulties can make effective communication with patients more challenging. There are several ways pharmacists can tailor their consultations to optimise communication.…

Published: 26 August 2025

Learning

Discussing evidence with patients when prescribing

To facilitate shared decision making, prescribers need to guide patients through the risks and benefits of medicine use and be confident to explain the evidence-base underpinning different treatment options.…

Published: 3 June 2025

Learning

Why patients might withhold information and what to do about it

The provision of effective care relies on accurate information; however, there may be times where patients feel unable to fully disclose details about their health. This article provides tips and advice on how pharmacists build trust in these situations.…

Published: 4 March 2025

Learning

How to make the most of travel health consultations

Pharmacists are well placed to provide travellers with the disease prevention and safety advice they need to get the most out of their trips. Use the consultation below to learn best practice for travel health assessments.…

Published: 30 January 2025

Supported content