Zubin Austin

Contributor

Professor at the University of Toronto's Leslie Dan Faculty of Pharmacy

Improving resilience in pharmacy practice: optimising shift patterns

Part of a short series exploring how to improve resilience in pharmacy practice, this article focuses on optimising shift patterns and the number of hours pharmacists work.…

Improving resilience in pharmacy practice: reducing the burden of multitasking

The first article in a short series that will explore how to improve resilience in pharmacy practice, focusing on how community pharmacy teams can increase wellbeing through better management of multitasking.…

The unexpected importance of workplace resilience in pharmacy practice

In an introduction to a series of learning articles on improving resilience within pharmacy, Zubin Austin explains how his team discovered the outsized impact that managerial decisions can have on staff wellbeing.…

Conflict management for pharmacy managers: part two

The second in a series of articles on conflict management in pharmacy, focusing on negotiation and mediation.…

Conflict management for pharmacy managers: part one

The first in a two-part series on conflict management in pharmacy and the challenges that it presents for pharmacy managers.…

How to use emotional intelligence typologies to improve communication and interpersonal skills

An overview of how pharmacists can use the concept of emotional intelligence typologies as a tool to build better relationships with team members and patients.…

How to design and use learning objectives in clinical teaching

Understanding the value of learning objectives and what makes a successful one.…