Learning | Professional skills

Learning

How to build and maintain trust with patients

Patients are more likely to open up and disclose information if they trust their pharmacist or healthcare professional, and a better quality of interaction may result in greater patient autonomy and shared decision-making.…

Published: 15 November 2016

Learning

How to evaluate services delivered within community pharmacy

How pharmacists and healthcare professionals can perform service-based evaluations within community pharmacy.…

Published: 11 October 2016

Learning

Using motivational interviewing to improve medicines adherence

The principles of motivational interviewing and how pharmacists can use it to help patients take their medicines as prescribed.…

Published: 17 May 2016

Learning

How to use the summary care record in community pharmacy

An overview of the summary care record, including its contents, who can view it, how its use can be monitored as well as how access in community pharmacies in England can benefit patients and pharmacy practice.…

Published: 26 April 2016

Learning

How to make an oral case presentation to healthcare colleagues

The content and delivery of a patient case for education and evidence-based care discussions in clinical practice.…

Published: 22 March 2016

Learning

How to give and receive constructive feedback

The importance of feedback and how to deliver it in a clinical environment.…

Published: 15 March 2016

Learning

How to take an accurate and detailed medication history

Obtaining an accurate medication history is an essential part of medicine reconciliation and a process that pharmacists play a vital role in.…

Published: 16 February 2016

Learning

How to design and use learning objectives in clinical teaching

Understanding the value of learning objectives and what makes a successful one.…

Published: 26 January 2016

Learning

Do you know why you make errors?

In the last of a series of articles, Wendy Harris, senior pharmacist at the National Patient Safety Agency, describes how various tools and techniques can facilitate the detection of systems errors and embed patient safety in every aspect of practice.…

Published: 13 December 2003

Learning

Hows and whys of medication errors

The National Patient Safety Agency will begin piloting root cause analysis (RCA) for pharmacy staff in England and Wales in January 2004. RCA is a technique that will enhance national and local learning from incident reporting. In the third of a series of articles, Wendy Harris, senior pharmacist at…

Published: 6 December 2003