Learning | Consultation and communication skills

Learning

How to build and maintain trust with patients

Patients are more likely to open up and disclose information if they trust their pharmacist or healthcare professional, and a better quality of interaction may result in greater patient autonomy and shared decision-making.…

Published: 15 November 2016

Learning

How pharmacists can support and advise patients during Ramadan

Pharmacists have an essential role in advising and counselling patients who are observing Ramadan. By understanding the possible compliance and adherence issues, pharmacists can support Muslim patients during this time.…

Published: 3 June 2016

Learning

Communication during transfer of care of older people

Guidance, strategies and communication tools to support transfer of care of frail older people…

Published: 24 May 2016

Learning

Using motivational interviewing to improve medicines adherence

The principles of motivational interviewing and how pharmacists can use it to help patients take their medicines as prescribed.…

Published: 17 May 2016

Learning

How to use the summary care record in community pharmacy

An overview of the summary care record, including its contents, who can view it, how its use can be monitored as well as how access in community pharmacies in England can benefit patients and pharmacy practice.…

Published: 26 April 2016

Learning

How to make an oral case presentation to healthcare colleagues

The content and delivery of a patient case for education and evidence-based care discussions in clinical practice.…

Published: 22 March 2016

Learning

How to give and receive constructive feedback

The importance of feedback and how to deliver it in a clinical environment.…

Published: 15 March 2016

Learning

Pharmacy consultations with patients with learning disabilities

Overcoming barriers to effective consultation with adults with learning disabilities and practical ways to improve pharmacy consultation skills, using patients with Down’s syndrome as an example.…

Published: 19 January 2016

Learning