Learning | Consultation and communication skills

Learning

Approaching difficult situations: how to have challenging conversations

A guide, including example audio dialogue, on how to deal with challenging conversations that can arise in pharmacy practice.…

Published: 16 November 2021

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Carpal tunnel syndrome: identification and management

As the NHS faces a backlog of patients requiring surgery for carpal tunnel syndrome owing to the COVID-19 pandemic, pharmacy teams should be able to diagnose and support patients with effective management earlier to avoid surgery.…

Published: 5 October 2021

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Case-based learning: acute diarrhoea

How to diagnose and manage acute diarrhoea.…

Published: 26 July 2021

Learning

How to address vaccine hesitancy

Despite the proven efficacy of vaccines, vaccine hesitancy is a growing problem. This article highlights how pharmacists and pharmacy teams can address vaccine hesitancy and allay patient concerns in the context of COVID-19 vaccines.…

Published: 13 April 2021

Learning

Pain management and the role of pharmacy (video)

In this video, Gino Martini, chief scientist at the Royal Pharmaceutical Society, outlines evidence-based management options for acute, chronic and chronic primary pain to address misconceptions and promote best practice in pharmacy.…

Published: 21 December 2020

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Promoting self-care for acute pain

This learning resource outlines evidence-based best practice for pharmacy consultations focusing on acute pain, including appropriate selection of over-the-counter analgesics to enable effective self-care.…

Published: 22 October 2020

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Remote consultations: how pharmacy teams can practise them successfully

As remote consultations become more common, pharmacists must consider best practice and how they can get the most out of these interactions.…

Published: 1 July 2020

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Insomnia disorder: diagnosis and prevention

Insomnia can have a profound impact on a patient; understanding its causes and how it can be prevented can have significant implications on their wellbeing.…

Published: 16 June 2020

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How to provide advice on alcohol consumption and explain the potential health risks

Alcohol consumption has increased during the  COVID-19 pandemic. Pharmacists can provide patients with support and information to enable them to make informed choices about their intake.…

Published: 2 June 2020

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How to support patients with acute pain in community pharmacy

Patients often use their pharmacy as the first point of call for advice on the management of acute pain. This article outlines how to conduct a patient-centred acute pain consultation using a shared-decision making approach.…

Published: 17 December 2019

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